How to safeguard your Palringo account

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Here is some guidance on how best to secure your account based on our experience of issues reported to us in Palringo Support.

 

What are some of the basic things I can do to protect my account?

  • Validate your email: This is a very important one!  We use this to identify a user if their account is compromised, and if you're not sure how to do this please read these two FAQs: email validation and how to change your email.
  • Remember Palringo will never ask you for your password so never give it out.
  • Use a secure password: Avoid using your name or simple easy to guess passwords such as 1234.  We are developing more explicit guidance on password strength, but a combination of upper and lower case, letters and numbers is a good start.
  • Do not share accounts. Not only is account sharing against the Palringo Terms of Service but it's also a fast way for you to have your account stolen!
 

Someone just sent me a link to a Palringo promotion, should I click it?

  • Be cautious of links you don't recognise especially if they are sent by someone you don't know.  Don’t be mislead by offers of free credits.
  • Do not under any circumstance enter any information (email or password) into a website you don't know, always check the URL to ensure it is palringo.com
  • Palringo will never send you links via PM we use the in-app notification system you will be familiar with from using the service.
 

Who can I go to for help with my account?

  • You can recognise official Palringo support helpers by looking for their tags: Staff, VIP or Agent.
  • You can find all support helpers in [palringo support].  Read more about the official groups and what the tags mean here.
  • Alternatively you can contact us direct here.
 

My account has been hacked! What can I do?

  • If someone has somehow managed to get access to your account secure your email and change your Palringo password here.
  • If you are still having issues contact us here and be sure to include as much information as possible to help us determine who owns the account.

 

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